“How you think about your customers influences how you respond to them.”

“If you take the approach of “earning” your customers’ business every day and treating them well, they’re less likely to try someone else.”

“After each customer interaction, notice if you gave them a “happy to see you” kind of experience.”

“Even your most loyal customers always have a choice about where to take their business.”

“Your customers are responsible for your company’s reason for existing.”

“Cater to your customers’ lifestyles. It will create instant rapport and a lasting sense of “I belong here.”

“Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away.”