“If you take the approach of “earning” your customers’ business every day and treating them well, they’re less likely to try someone else.”

“Even your most loyal customers always have a choice about where to take their business.”

“When you’re busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer.”

“How you think about your customers influences how you respond to them.”

“After each customer interaction, notice if you gave them a “happy to see you” kind of experience.”

“Your customers are responsible for your company’s reason for existing.”

“Cater to your customers’ lifestyles. It will create instant rapport and a lasting sense of “I belong here.”