“Look for the positive qualities in your client's negative behavior.”

“When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of change.”

“Your customers are responsible for your company’s reason for existing.”

“Get in touch with your passion and put it to work at work.”

“How you think about your customers influences how you respond to them.”

“Even your most loyal customers always have a choice about where to take their business.”

“Cater to your customers’ lifestyles. It will create instant rapport and a lasting sense of “I belong here.”