“People who work in an environment where doing their best is recognized have a better chance of feeling good about their work.”

“Get in touch with your passion and put it to work at work.”

“Even your most loyal customers always have a choice about where to take their business.”

“When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of change.”

“For every dilemma, find at least three or four possible solutions. The creative process leads to better results.”

“Do an evening review at the end of the day to reflect on what went well, and what you'd do differently next time.”

“How you think about your customers influences how you respond to them.”