“When you give appreciation IN ORDER TO get something– it's manipulation and people can sense it. Appreciate genuinely.”

“Cater to your customers’ lifestyles. It will create instant rapport and a lasting sense of “I belong here.”

“When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of change.”

“Get in touch with your passion and put it to work at work.”

“Moods can be contagious. Don't catch or spread a bad mood.”

“Customers are human and humans can view situations in unexpected ways.”

“People who work in an environment where doing their best is recognized have a better chance of feeling good about their work.”