“When you’re busy, avoid taking the quickest action. Instead make the extra effort to truly serve the customer.”
“Smile! It takes thirty-four muscles to frown and only thirteen to smile. Why make the extra effort?”
“When you accept a leadership role, you take on extra responsibility for your actions toward others.”
“The U.S. government needs to learn from successful private businesses that run an effective and efficient operation in serving their customers and outwitting their competitors.”
“I try to avoid having thoughts. They lead to other thoughts, and—if you’re not careful—those lead to actions. Actions make you tired. I have this on rather good authority from someone who once read it in a book.”
“An extra effort will always bear an extra credit.”