“She was at a cash register, screaming at a customer. She was, in fact, calling this customer a bitch. I touched her arm and said, “I have to go now.” She laid her hand on my shoulder, squeezed it gently, and continued her conversation, saying, “Don’t tell the store president I called you a bitch. Tell him I called you a fucking bitch, because that’s exactly what you are. Now get out of my sight before I do something we both regret.”