“The right word may be effective, but no word was ever as effective as a rightly timed pause.”
“Try pausing right before and right after undertaking a new action, even something simple like putting a key in a lock to open a door. Such pauses take a brief moment, yet they have the effect of decompressing time and centering you.”
“Saying just the right thing after a considerable, awkward pause is far less effective than saying the wrong thing with perfect timing. I'm telling you.”
“The pause - that impressive silence, that eloquent silence, that geometrically progressive silence which often achieves a desired effect where no combination of words, howsoever felicitous, could accomplish it.”
“Efficiency is doing the thing right. Effectiveness is doing the right thing.”
“Efficiency is about doing things right. Effectiveness is about doing the right things.”