“People say, "I have heart disease," not "I am heart disease." Somehow the presumption of a person's individuality is not compromised by those diagnostic labels. All the labels tell us is that the person has a specific challenge with which he or she struggles in a highly diverse life. But call someone "a schizophrenic" or "a borderline" and the shorthand has a way of closing the chapter on the person. It reduces a multifaceted human being to a diagnosis and lulls us into a false sense that those words tell us who the person is, rather than only telling us how the person suffers.”

“Ask not what disease the person has, but rather what person the disease has”

“I've had more than one person tell me how courageous and strong I am, how brave and cutting-edge. I'm not any of those things. I'm just another person living my life and trying to make my way in the world, a person who has found out that love is complicated and life is difficult, but that companionship is worth all the king's ransom.”

“It is far more important to know what person the disease has than what disease the person has.”

“What? 'Borderline patients play games'? That what you said? Ernest, you'll never be a real therapist if you think like that. That's exactly what I meant earlier when I talked about the dangers of diagnosis. There are borderlines and there are borderlines. Labels do violence to people. You can't treat the label; you have to treat the person behind the label. (17)”

“Don't say another word. If you think you're the only person for whom life is painful, you're wrong. And if you don't mind letting yourself die like a dog, at least have the decency to remember that there are those of us who do care- although, to tell the truth, I don't see why.”