“If we forever treat people like the person they were at their lowest, most despicable moments, how can we expect them not to believe that's who they are, and behave accordingly?”

“This is hard to say to people without offending them, but it’s a universal truth even for the most high-performing people on the planet, so here it is: your self-image could be a lot better, and you ought to be a lot more congruent in how you engage the world. How we think of ourselves (our self-image) and how we behave in accordance with that image in the real world is the stuff of congruence. It’s one of the most profoundly powerful drives we have as humans—to live in consistent alignment with who we think we are, how we want others to perceive us, and who we want to become. When we don’t behave as the person we believe ourselves to be, we feel “off,” “out of sorts,” and, often, frustrated or angry. If we think we’re lions, for example, but we act as mice, we secretly loath our- selves. From THE CHARGE”

“We wear on our faces the results of what we believe and how we behave, and such behavior is most evident in the eyes and on the faces of those who have lived many years.”

“Savage, despicable evil. That's what we were fighting in Iraq.”

“I am a stickler for good manners, and I believe that treating other people well is a lost art. In the workplace, at the dinner table, and walking down the street--we are confronted with choices on how to treat people nearly every waking moment. Over time these choices define who we are and whether we have a lot of friends and allies or none.”

“The fact is, many people do not know how treat themselves and are experts at putting themselves down. In fact, if most of us were in a relationship with ourselves, we would break up with us, given how badly we treat ourselves.”