“This memory was both happy and sad: happy because it was so pleasant, and sad because it made Penelope think about how much she missed Swanburne--the girls, the teachers, Miss Mortimer. Or perhaps it was her own much younger self, that pint-sized person whom she could never be again, whom she missed. It was hard to say.”

“In this way Penelope's happy and sad feelings got all mixed up together, until they were not unlike one of those delicious cookies they have nowadays, the ones with a flat circle of sugary cream sandwiched between two chocolate-flavored wafers. In her heart she felt a soft, hidden core of sweet melancholy nestled inside crisp outer layers of joy, and if that is not the very sensation most people feel at some point or other during the holidays, then one would be hard pressed to say what is.”

“Penelope had read several novels about such governesses in preparation for her interview and found them chock-full of useful information, although she had no intention of developing romantic feelings for the charming, penniless tutor at a neighboring estate. Or - heaven forbid! - for the darkly handsome, brooding, and extravagantly wealthy master of her own household. Lord Frederick Ashton was newly married in any case, and she had no inkling what his complexion might be”

“Nowadays, people resort to all kinds of activities in order to calm themselves after a stressful event: performing yoga poses in a sauna, leaping off bridges while tied to a bungee, killing imaginary zombies with imaginary weapons, and so forth. But in Miss Penelope Lumley's day, it was universally understood that there is nothing like a nice cup of tea to settle one's nerves in the aftermath of an adventure- a practice many would find well worth reviving.”

“In the words of Agatha Swanburne, founder of Swanburne Academy, "Every book is judged by its cover until it is read.”

“[A]s Agatha Swanburne once said, 'To be kept waiting is unfortunate, but to be kept waiting with nothing interesting to read is a tragedy of Greek proportions.”

“Of course we will send postcards to Nutsawoo. And we shall bring him back a present as well. In fact,' she went on, with the instinctive knack every good governess has for turning something enjoyable into a lesson, and vice versa, 'I will expect all three of you to practice your writing by keeping a journal of our trip so that Nutsawoo may know how we spend our days. Why, by the time we return, he will think he has been to London himself! He will be the envy of all his little squirrel friends,' she declared.Penelope had no way of knowing if this last statement was true. Could squirrels feel envy? Would they give two figs about London? Did Nutsawoo even have friends?”