“The customer is always right' may have become a standard motto in the world of business, but the idea that 'the audience is always right,' has yet to make much of an impression on the world of presentation, even though for the duration of the presentation at least, the audience is the speaker's only customer.”
“The Customer isn't always right. Sometimes the customer is an asshole. That's the first rule of retail.”
“Even your most loyal customers always have a choice about where to take their business.”
“Always make the audience suffer as much as possible.”
“Rule #1: The customer is always right. Rule #2: If the customer is wrong, please refer to rule #1. -Duncan Howe”
“Being a little nervous when you present means that you really care about what you have to say. Audience members see this as a signal that you are solicitous of their esteem—there is a graceful humility this—and that you care enough to want to do a great job. Caring for your audience almost always has a boomerang effect.”