“Sales is a business of relationships, and you must cultivate customers with tenderness and love, like cabbages in winter, even if the customer is an egomaniacal asshole you want to hit with a shovel.”
“The Customer isn't always right. Sometimes the customer is an asshole. That's the first rule of retail.”
“Businesses fail either because they leave their customers or because their customer leave them !”
“Even your most loyal customers always have a choice about where to take their business.”
“The purpose of business is to create and keep a customer.”
“If you take the approach of “earning” your customers’ business every day and treating them well, they’re less likely to try someone else.”