“Sales is a business of relationships, and you must cultivate customers with tenderness and love, like cabbages in winter, even if the customer is an egomaniacal asshole you want to hit with a shovel.”

“You come to work every day but you hardly get to know anyone. I don't even know the names of half the people I see in the elevators. They say the company is a big family, but I don't know them. And even the people I do, like you two, and Elizabeth, and Roger - do I really? I mean, I like you guys, but we only ever talk about work. When I'm out with friends, or at home, I never talk about work. The other day, I tried to explain to my sister why it's such a huge deal that Elizabeth ate Roger's donut, and she thought I was insane. And you know what, I agreed with her. At home I couldn't even think why it mattered. Because I'm a different person at home. When I leave this place at night, I can feel myself changing. Like shifting gears in my head. And you guys don't know that; you just know what I'm like here, which is terrible, because I think I'm better away from work. I don't even like who I am here. Is that just me? Or is everyone different when they come to work? If they are, then what are they really like? How can we ever know? All we know are the Work People.”

“In the sciences, looking good was usually a negative. It implied you wasted time on outdoor activities instead of building something useful. Even using hair product or makeup implied misguided priorities. Like you thought how things looked mattered, instead of how they worked. We liked to look at attractive people. We expected it of our movie stars and TV characters. But we did not respect it. We knew physical attractiveness was inversely correlated with intelligence, because look at us.”

“I read once that you need two things to be happy: any two of health, money, and love. You can cover the absense of one with the other two... But now I realized this was unmitigated bullshit, because health and money did not compare with love at all.”

“Of course, human tissue completely It's unlikely that scar was composed of the same molecules. Do you think it is really appropriate to consider people to be the same entity they were seven years earlier? Because, physically, they're not. They're connected but every part has changed. Like a renovated house. It seems like after seven years you should not be liable for things you did before. Why should a man be imprisoned for a crime committed by a different physical entity? Should we expect a couple to stay married when they barely share a molecule with the people who said 'I do'? I don't think so.”

“The customer is always right' may have become a standard motto in the world of business, but the idea that 'the audience is always right,' has yet to make much of an impression on the world of presentation, even though for the duration of the presentation at least, the audience is the speaker's only customer.”

“I must be the latest in a long line of freshly dismembered men to fall under the spell of Lola Shanks.”