“You come to work every day but you hardly get to know anyone. I don't even know the names of half the people I see in the elevators. They say the company is a big family, but I don't know them. And even the people I do, like you two, and Elizabeth, and Roger - do I really? I mean, I like you guys, but we only ever talk about work. When I'm out with friends, or at home, I never talk about work. The other day, I tried to explain to my sister why it's such a huge deal that Elizabeth ate Roger's donut, and she thought I was insane. And you know what, I agreed with her. At home I couldn't even think why it mattered. Because I'm a different person at home. When I leave this place at night, I can feel myself changing. Like shifting gears in my head. And you guys don't know that; you just know what I'm like here, which is terrible, because I think I'm better away from work. I don't even like who I am here. Is that just me? Or is everyone different when they come to work? If they are, then what are they really like? How can we ever know? All we know are the Work People.”

“There was a time I stopped talking, just like you. My reasons were a little bit different, but... I think the feelings of being ashamed of myself and hating myself... are the same. Here it says "to like yourself." What does that mean? Good things---how are you supposed to find them? I only know things that I hate about myself. Because that's all I know: I hate myself. Even if your force yourself to find good things... it feels so empty. It doesn't work that way. People like your teacher just don't get it.I think... when you hear someone say they like you for the first time... then you can begin to like yourself. I think when someone accepts you for the first time... you feel like you can forgive yourself a little. You can begin to face your fears.~Yuki”

“I... There was a time when I stopped talking. Just like you. My reasons were a little bit different, but I think the feelings of being ashamed of myself and hating myself are the same. Here, it says to "like yourself." What does that mean? Good things- how are you supposed to find them? I only know things that I hate about myself. Because that's all I know, I hate myself. But even if you force yourself to find good things, it feels so empty. It doesn't work that way. People like your teacher just don't get it. I think when you hear someone say they like you, for the first time, then you can begin to like yourself. I think when someone accepts you, for the first time, you feel like you can forgive yourself a little. You can begin to face your fears with courage.”

“There's a lot youdon't know, Sam. There's a lot I don't tell you. I know who I am. I know what I do, and what I am to this place.I know what I am to you, and how much you depend on me.You may be the symbol, and you may be the one everyone turns to when something goes bad, and you're the big badass, but I'm the guy doing the day-in, day-out work of running things. So I don't make this about me.”

“It seems to me like this. It's not a terrible thing - I mean, it may be terrible, but it's not damaging, it's not poisoning, to do something one wants. It's not bad to say: My work is not what I really want, I'm capable of doing something bigger. Or I'm a person who needs love, and I'm doing without it. What's terrible is to pretend that the second rate is first-rate. To pretend that you don't need love when you do; or you like your work when you know quite well you're capable of better, It would be very bad i I said, out of guilt or something: I loved Janet's father, when i know quite well I didn't. Or for your mother to say: I loved Richard. Or I'm doing work I love....”

“Everybody has a soul." I turn to Pelly. "And that means you, too." "I'm not so sure of that," he says. "What does it feel like?" "Having a soul?" I look at Maxine, but she only shrugs. "I don't know," I tell Pelly. "I don't have anything to compare it to- you know, what not having a sould would feel like." We fall into a kind of awkward silence. I don't know about the others, but I'm working on what a soul is and not coming up with a whole lot. I mean, I just always thought of it as me- what I feel like being me. But surely Pelly feels like himself, so that means he's got a soul right? But if that's not your soul, then what is? It's weird and not something you really think about, is it?”