“One of your many jobs as manager is information conduit, and the rules are deceptively simple: for each piece of information you see, you must correctly determine who on your team needs that piece of information to do their job.”

“The rule is simple: if you don’t write it down, it never happened.”

“My definition of a great manager is someone with whom you can make a connection no matter where you sit in the organization chart.”

“A diamond is a piece of coal that stuck to the job.”

“You are the only judge of whether a piece of art is a piece of art! It’s the average man who is the judge. It’s not the effete academic who will determine whether a piece of art is a piece of art anymore than an academic can tell you whether a baseball player is really a great baseball player. It’s the fan in the stadium that will tell you whether he’s a great baseball player.”

“Now if you are told that some piece of information will come as a shock to you, the chances are that you will really feel shocked, even if the information itself isn't of the slightest importance.”

“The information you have is not the information you want. The information you want is not the information you need. The information you need is not the information you can obtain. The information you can obtain costs more than you want to pay”