“The rule is simple: if you don’t write it down, it never happened.”

“One of your many jobs as manager is information conduit, and the rules are deceptively simple: for each piece of information you see, you must correctly determine who on your team needs that piece of information to do their job.”

“My definition of a great manager is someone with whom you can make a connection no matter where you sit in the organization chart.”

“Each time you sit down to write, you should cleanse your linguistic palate by reading some things that are vastly unlike what you’ve been writing. As a warm-up activity, you might try actively imitating a writing style different from your own. It’s hard to do and highly unpriming.”

“They always say they didn't. I never heard of one who said, 'You know, I deserve this.' Never happens.”

“I thought instead of a good rule for survival on Wall Street: Never agree to anything proposed on someone else's boat or you'll regret in in the morning.”

“The astronomer's rule of thumb:if you didn't write it down, it didn't happen”