“Technology does not run an enterprise, relationships do”

“The real ugliness lies in the relationship between people who produce the technology and the things they produce, which results in a similar relationship between the people who use the technology and the things they use.”

“We tend to overestimate the effect of a technology in the short run and underestimate the effect in the long run.”

“They tried to escape technology, to stay away from that and still have relationships with their fellow humans. Very difficult.”

“It bears emphasizing: our traditional ways of thinking have ignored - and virtually made invisible - the relationship between people and technology.”

“Free enterprise runs on self interest. This is socialism and it runs on loyalty . . . if people were going to live by comparison shopping, the town would go bust . . . If you live there you have to take it as a whole. That's loyalty.”