“Give away everything you know, and more will come back to you.”

“In order to be really good as a librarian, everything counts towards your work, every play you go see, every concert you hear, every trip you take, everything you read, everything you know. I don’t know of another occupation like that. The more you know, the better you’re going to be.”

“Why be normal when you can be paranormal!”

“You go away for a long time and return a different person - you never come all the way back.”

“It was one of those great spring days, it was Sunday, and you knew summer would be coming soon. And I remember that morning Dorrie and I had gone for a walk in the park and come back to the apartment. We were just sort of sitting around and I put on a record of Louie Armstrong, which was music I grew up with, and it was very, very pretty, and I happened to glance over and I saw Dorrie sitting there. And I remember thinking to myself how terrific she was and how much I loved her. And I don't know, I guess it was a combination of everything, the sound of the music, and the breeze, and how beautiful Dorrie looked to me and for one brief moment everything just seemed to come together perfectly and I felt happy, almost indestructible in a way.”

“In a company where tech decisions were still ultracentralized, the repercussions of a distracted CEO had to be damaging.”

“For the most part, the best opportunities now lie where your competitors have yet to establish themselves, not where they're already entrenched. Microsoft is struggling to adapt to that new reality.”