“Make your customers comfortable and they will give you their lives.”

“...the waiters carried themselves with a quiet joy, as if their entire mission in life was to make their customers feel comfortable and well tended.”

“As the wit W. C. Fields advised: 'If at first you don't succeed, try again. Then quit. There is no point making a fool of yourself.'This advice is easy to give and difficult to put into practice, but as you build your strengths, sometimes making great progress, sometimes slipping back, take comfort from the fact that this is how a strong life is supposed to be lived.”

“Giving and taking comfort in everything they could give and take, every part of them sought to make themselves one till it was impossible for either to know the comforter from the one being comforted.”

“Letting your customers set your standards is a dangerous game, because the race to the bottom is pretty easy to win. Setting your own standards--and living up to them--is a better way to profit. Not to mention a better way to make your day worth all the effort you put into it." -”

“Your not reliable. You wouldn't be at all a comfortable sort of person to live with.”