“The innovative leader has to be an arsonist and a firefighter.”

“Implementing best practice is copying yesterday, innovation is inventing tomorrow.”

“The innovator's motto is this; I succeed or I learn but I never fail.”

“Only do what only you can do.”

“Fail often and fail cheap.”

“The places and people in the following stories have been represented accurately to the best of my ability; yet my writing is supposed to be a tale, and as in any historical novel, my own imagination has blended with fact to create poetical reality. ”

“At this point I feel I would be remiss to not mention the prevalence of a specific kind of person who enters the field of book publishing. This is the English lit major who never should have left academia, a genius who has read all of V.S. Naipaul but can’t photocopy title pages right side up. This person is very thin, possibly vegan, probably Ivy League. He or she feels as if answering the phone in a chipper voice is a form of legalized prostitution. He or she has a single quirky fashion piece, usually red or black, and waxes poetic about typewriters and the British, having never truly known either. Regardless of sex, they all want to be David Foster Wallace when they grow up.”