“The first discount you give to a client marks the end of your business relationship”

“Common consensus is not thought but wishful thinking.”

“He felt now as if his entire body were recovering from frostbite, and he understood suddenly why people died in blizzards. It was not because they were cold and fell asleep. It was because it hurt too much to come back to life.”

“Nothing expresses Kafka’s innermost sense of self more profoundly than his lapidary definition of “writing as a form of prayer”: he was a writer. Not a man who wrote, but one to whom writing was the only form of being, the only means of defying death in life.”

“Following Strupp (1980), clients change when they live through emotionally painful and long-ingrained relational experiences with the therapist, and the therapeutic relationship gives rise to new and better outcomes that are different from those anticipated and feared. That is, when the client re-experiences important aspects of her primary problem with the therapist, and the therapist’s response does not fit the old schemas or expectations, the client has the real-life experience that relationships can be another way. When clients experience this new or reparative response, a response that differs from previous relationships and that does not fit the client’s negative expectations or cognitive schemas, it is a powerful type of experiential re-learning that readily can be generalized to other relationships (Bandura, 1997).”

“You’ll always care about your first love. That doesn’t make you crazy, it just makes you human. When relationships end, it’s not so cut and dry. You carry everyone you’ve ever loved into every relationship thereafter.”

“I don’t know the answer, but I know that the fiscal cliff is real. It can’t be discounted like Y2K fears. In 2008, for the first time in my career, my clients were really scared. We are three years from the bottom of the market, and they’re still scared. “New home construction in our area is picking up, and my client in the business wants to hire more people to handle the demand. But what if the economy falters? He would have to let them go. At 70, he doesn’t have the heart to face that, so he makes do with less. “A New York client in the vending business wants to hire young adults to help him expand his business. If he pays them fifty thousand dollars, it will cost him close to ninety thousand after taxes and mandatory health benefits. It’s just not worth it. “My clients are suffocating under the blanket of excessive regulations, taxes, and the biggest impediment to growth and expansion, uncertainty.” Mac’s voice softened. “My biggest fear is that I don’t have the answer and I don’t know how to help them.”