“The leaders who work most effectively, it seems to me, never say "I." And that's not because they have trained themselves not to say "I." They don't think "I." They think "we"; they think "team." They understand their job to be to make the team function. They accept responsibility and don't sidestep it, but "we" gets the credit. This is what creates trust, what enables you to get the task done.”

“Don't listen to a man who says we have to work together as a team. He means we have to work as he says.”

“If you can get by with quotes from The Godfather and nothing you say matters, that's pretty bleak, don't you think? Don't we want what we say to matter?”

“You don't care what others think - which might be understandable. But you don't care even to make them think as you do?""No.""But that's...that's monstrous.""Is it? Probably. I couldn't say.”

“Here's what I think," I say and my voice is stronger and thoughts are coming, thoughts that trickle into my noise like whispers of truth. "I think maybe everybody falls," I say. "I think maybe we all do. And I don't think that's the asking." I pull on her arms gently to make sure she's listening."I think the asking is whether we get back up again.”

“I think people can be trusted to know what makes them unhappy. Maybe we don't always know what we want exactly, but we can usually say what we don't with a fair amount of specificity.”