“Media are epistemologies. Every medium implies a particular way of thinking about things, influences to great extent what things we will think about, and how we will think about them.”

“What we see and hear is what we think about. What we think about is what we feel. What we feel influences our reactions. Reactions become habits and it is our habits that determine our destiny.”

“Language shapes the way we think, and determines what we can think about.”

“How will you go about finding that thing the nature of which is totally unknown to you?" (Plato) The things we want are transformative, and we don’t know or only think we know what is on the other side of that transformation. Love, wisdom, grace, inspiration- how do you go about finding these things that are in some ways about extending the boundaries of the self into unknown territory, about becoming someone else?”

“How you think about your customers influences how you respond to them.”

“There are some things she doesn't like to think about because thinking about them takes up every part of her mind and body.”