“Depending on the inflection, ah bon can express shock, disbelief, indifference, irritation, or joy - a remarkable achievment for two short words.”

“A person can destroy me with two words. It can just be the way they say them, the inflection.”

“In short, strategic inflection points are about fundamental change in any business, technological or not”

“The more clearly we are able to express ourselves, the less room there is for ambiguity. The more elaborate and the more precise our vocabulary, the greater the scope for thought and expression. Language is about subtlety and nuance. It is power and it is potent. We can woo with words and we can wound. Despots fear the words of the articulate opponent. Successful revolutions are achieved with words as much as with weapons.”

“How great it is when we come to know that times of disappointment can be followed by joy; that guilt over falling short of our ideals can be replaced by pride in doing all that we can; and that anger can be channeled into creative achievements... and into dreams that we can make come true.”

“For any true stickler, you see, the sight of the plural word “Book’s” with an apostrophe in it will trigger a ghastly private emotional process similar to the stages of bereavement, though greatly accelerated. First there is shock. Within seconds, shock gives way to disbelief, disbelief to pain, and pain to anger. Finally (and this is where the analogy breaks down), anger gives way to a righteous urge to perpetrate an act of criminal damage with the aid of a permanent marker.”