“Collaboration is vital to sustain what we call profound or really deep change, because without it, organizations are just overwhelmed by the forces of the status quo. ”

“The only sustainable competitive advantage is an organization's ability to learn faster than the competition.”

“You cannot force commitment, what you can do…You nudge a little here, inspire a little there, and provide a role model.  Your primary influence is the environment you create.”

“People don't resist change. They resist being changed.”

“The world is made of CirclesAnd we think in straight Lines”

“Business and human endeavors are systems…we tend to focus on snapshots of isolated parts of the system. And wonder why our deepest problems never get solved.”

“In combating cynicism, it helps to know its source. Scratch the surface of most cynics and you find a frustated idealist – someone who made the mistake of converting his ideals into expectations. Bill O’Brien points out that ‘burnout’ comes from causes other than simply working too hard: “There are teachers, social workers and clergy who work incredibly hard until they are 80 years old and never suffer ’burnout’ - because they have an accurate view of human nature. They don’t over-romanticize people, so they don’t feel the great pshychological stress when people let them down”