“In combating cynicism, it helps to know its source. Scratch the surface of most cynics and you find a frustated idealist – someone who made the mistake of converting his ideals into expectations. Bill O’Brien points out that ‘burnout’ comes from causes other than simply working too hard: “There are teachers, social workers and clergy who work incredibly hard until they are 80 years old and never suffer ’burnout’ - because they have an accurate view of human nature. They don’t over-romanticize people, so they don’t feel the great pshychological stress when people let them down”

“Scratch the surface of most cynics and you find a frustrated idealist — someone who made the mistake of converting his ideals into expectations.”

“the bad leader is he who the people despise; the good leader is he who the people praise; the great leader is he who the people say, "We did it ourselves”

“vision is an idle dream at best and a cynical delusion at worst - but not an achievable end”

“The most effective people are those who can "hold" their vision while remaining committed to seeing current reality clearly”

“People with high levels of personal mastery...cannot afford to choose between reason and intuition, or head and heart, any more than they would choose to walk on one leg or see with one eye.”

“People don't resist change. They resist being changed.”