“Many teachers, especially those in more affluent communities, believe they are treated no better than a customer-service representative at a store.”

“The only truly affluent are those who do not want more than they have.”

“Joseph Pine wrote that today's economy is an "experience economy", meaning that customers want more than a good product or service; they want to enjoy the experience of using a product or service, which begins with their first interaction with a company. So if, in spite of all your customer-service training and "customer-facing" procedures, policies, and scripts, customers aren't feeling the love, you're in trouble. Love? Yes.”

“Religious moderation, insofar as it represents an attempt to hold on to what is still serviceable in orthodox religion, closes the door to more sophisticated approaches to spirituality, ethics, and the building of strong communities. Religious moderates seem to believe that what we need is not radical insight and innovation in these areas but a mere dilution of Iron Age philosophy.”

“boutique hotels where customers will receive more attention and more personalized service will become more popular and in demand”

“Many companies expect loyal customers without providing loyal service. This has been the visionary failure of countless corporations.”