“A good apology is like antibiotic, a bad apology is like rubbing salt in the wound.”

“If you've done something wrong in your dealings with another person, it's as if there's an infection in your relationship. A good apology is like an antibiotic ; a bad apology is like rubbing salt in the wound.”

“Apologies are not pass/fail.”

“Throughout my academic career, I'd given some pretty good talks. But being considered the best speaker in the computer science department is like being known as the tallest of the Seven Dwarfs.”

“Because you’re such a good salesman, and if you go work for a company, they’re going to use you as a salesman. If you’re going to be a salesman, you might as well be selling something worthwhile, like education”

“no matter how bad the circumstance it could always be worse.”

“If you want something badly enough, do not give up!”