“Apologies are not pass/fail.”

“A good apology is like antibiotic, a bad apology is like rubbing salt in the wound.”

“If you've done something wrong in your dealings with another person, it's as if there's an infection in your relationship. A good apology is like an antibiotic ; a bad apology is like rubbing salt in the wound.”

“The person who failed often knows how to avoid future failures.”

“[Jim Graham] had been a linebacker at Penn State, and was seriously old-school. I mean, really old-school; like he thought the forward pass was a trick play.”

“There's a formality in academia that can't be ignored, even if a man is busy with other things, like trying not to die.”

“It's not about the cards you're dealt, but how you play the hand.”