“Getting people to welcome feedback was the hardest thing I ever had to do as an educator.”

“Through tears, she couldn’t ask the hardest question. But I had theanswer. “He’s moving.”

“When we make something hard to use, people get upset. They become so angry that they want to destroy it. We don’t want to create things that people will want to destroy”

“educators best serve students by helping them be more self-reflective. The only way any of us can improve—as Coach Graham taught me—is if we develop a real ability to assess ourselves. If we can’t accurately do that, how can we tell if we’re getting better or worse?”

“Well, you can’t have just some of me, Jai,” I told her. “You appreciate the part of me that didn’t get angry because two ‘things’ we own got hurt. But the flip side of that is my belief that you don’t repair things if they still do what they’re supposed to do. The cars still work.Let’s just drive ’em.”

“If I work hard enough, there will be things I can do tomorrow that I can't do today.”

“Have something to bring to the table, because that will make you more welcome.”