“If you've done something wrong in your dealings with another person, it's as if there's an infection in your relationship. A good apology is like an antibiotic ; a bad apology is like rubbing salt in the wound.”

“A good apology is like antibiotic, a bad apology is like rubbing salt in the wound.”

“Apologies are not pass/fail.”

“Your critics are the ones telling you they still love you and care. Worry when you do something badly and nobody bothers to tell you.”

“When you see yourself doing something badly and nobody's bothering to tell you anymore, that's a bad place to be. You may not want to hear it, but your critics are often the ones telling you they still love you and care about you, and want to make you better.”

“Because you’re such a good salesman, and if you go work for a company, they’re going to use you as a salesman. If you’re going to be a salesman, you might as well be selling something worthwhile, like education”

“There's a formality in academia that can't be ignored, even if a man is busy with other things, like trying not to die.”