“I've found that a substantial fraction of many people’s days is spentworrying about what others think of them. If nobody ever worriedabout what was in other people’s heads, we’d all be 33 percent moreeffective in our lives and on our jobs.”

“If nobody ever worried about what was in other people's heads, we’d all be 33 percent more effective in our lives and our jobs.”

“What we call our data are really our own constructions of other people’s constructions of what they and their compatriots are up to.”

“In our own case we accept excuses too easily; in other people’s we do not accept them easily enough.”

“And not just the right thing; it’s profoundly the right thing to do, because the one argument for accessibility that doesn’t get made nearly often enough is how extraordinarily better it makes some people’s lives. How many opportunities do we have to dramatically improve people’s lives just by doing our job a little better?”

“I found out that “Shame is a reaction to other people’s criticism, an acute personal chagrin at our failure to live up to our obligations and the expectations others have of us. Personal desires are sunk in the collective expectation. (Shame is) the primary device for gaining control over children and maintaining control over adults”