“When we're connected to others, we become better people.”

“When we make something hard to use, people get upset. They become so angry that they want to destroy it. We don’t want to create things that people will want to destroy”

“Focus on other people, not on yourself.”

“The brick walls are there for a reason. The brick walls are not there to keep us out. The brick walls are there to give us a chance to show how badly we want something. Because the brick walls are there to stop the people who don’t want it badly enough. They’re there to stop the other people.”

“educators best serve students by helping them be more self-reflective. The only way any of us can improve—as Coach Graham taught me—is if we develop a real ability to assess ourselves. If we can’t accurately do that, how can we tell if we’re getting better or worse?”

“When you're frustrated with people, when they've made you angry, it just may be because you haven't given them enough time.”

“If nobody ever worried about what was in other people's heads, we’d all be 33 percent more effective in our lives and our jobs.”