“Customer conversion is dependent on the right customer conversation”
“But the truth is that the world has changed. And not participating in the conversation is a loud statement of its own to your customer base. You can’t control your branding message in any case because your customers are already talking about you online. The best you can do is to participate.”
“The Customer isn't always right. Sometimes the customer is an asshole. That's the first rule of retail.”
“Rule #1: The customer is always right. Rule #2: If the customer is wrong, please refer to rule #1. -Duncan Howe”
“Bookshop Customer: 'Who wrote the bible?'Customer's friend: 'Jesus.”
“There are customers we serve, and customers we service.-Captain Andreyasn”