“Studies have indicated that the tone of voice may be more important than any other element in our response.”

“Interruption is basically a self serving and egotistical at. It blatantly states What I have to say is more important than what you have to say.”

“Rather than speaking the truth for the right reasons we may want to make our point defend our position or put the other person down. The truth be told but it should be done at the right time for the right reasons and with the right attitude.”

“We may feel good about our words our intentions and our motivation may be pure but our message probably will be lost or misunderstood if we overlook how others are going to perceive what we say.”

“No behaviour on our part is more self-centered than the demand to speak and the refusal to listen.”

“We must eliminate nagging with its complaining and contentious spirit because it focuses attention on self rather than on the other person.”

“The use of tact is always needful but it is especially necessary when speaking a truth that may strike a sensitive nerve in another.”