“When we are offended in our relationship our feelings generally move through 4 stages: hurt anger revenge destructive action psychosomic symptoms depression. One of the best ways to neutralize the cycle is to force ourselves back to the source of hurt and deal with the problem at that level.”

“We may feel good about our words our intentions and our motivation may be pure but our message probably will be lost or misunderstood if we overlook how others are going to perceive what we say.”

“Rather than speaking the truth for the right reasons we may want to make our point defend our position or put the other person down. The truth be told but it should be done at the right time for the right reasons and with the right attitude.”

“Arguing leave the participants emotionally exhausted and mentally depressed.”

“The way we treat certain people in public should sqaure with the way we talk about them in private There should not be double standard.”

“No behaviour on our part is more self-centered than the demand to speak and the refusal to listen.”

“Studies have indicated that the tone of voice may be more important than any other element in our response.”