“Choosing what we think rather than reaction to our emotions. ”

“We practice mastering ourselves in the moment so that we can better open ourselves to being a servant leader and to harness our emotions and choose what to do with our reactions.”

“What we see and hear is what we think about. What we think about is what we feel. What we feel influences our reactions. Reactions become habits and it is our habits that determine our destiny.”

“Sometimes we disfigure ourselves by what we think about ourselves rather than by what we do to ourselves. Some people have been disfigured emotionally because of what others did to them when they were children. Sometimes our memory banks become warehouses of beliefs and feelings that cripple our progress.”

“Ciss says, 'People have less emotions than actors think they have. For much of the time we hide our emotions, we haven't time for emotions. Our brains work so much faster than our emotions.”

“The more we witness our emotional reactions and understand how they work, the easier it is to refrain.”