“A library was nothing without its people. You say library and there’s this iconoclastic image of an old-lady librarian telling people to be quiet and not to run. But the thing was, that lady—that iconoclastic lady—was with us when we cleaned. She wore blue jeans, too. Maybe she was what people thought about when you said library, but she didn’t make the library. People made the library. That’s what made a library. Without them, all the sacredness was gone. It was just a building with books.”

“When I get nervous, I go to the library and hang around. The libraries are filled with people who are nervous. You can blend in with them there. You're bound to see someone more nervous than you are in a library. Sometimes the librarians themselves are more nervous than you are. I'll probably be a librarian for that reason. Then if I'm nervous on the job, it won't show. I'll just stamp books and look things up for people and run back and forth to the staff room sneaking smokes until I get hold of myself. A library is a great place to hid.”

“Mom always says you can solve most problems at the library, and there's a lady there who's my friend. We could ask her about helping Bernice. She has to answer people's questions. It's her job.”

“Librarians lend people books from the library. The best librarians are children's book librarians.”

“Librarians have always been among the most thoughtful and helpful people. They are teachers without a classroom. No libraries, no progress.”

“Libraries are like houses of worship: Whether or not you use them yourself, it's important to know that they are there. In many ways they define a society and the values of that society. Librarians to me are the keepers of the flame of knowledge. When I was growing up, the librarian in my local library looked like a meek little old lady, but after you spent some time with her, you realized she was Athena with a sword, a wise and wonderful repository of wisdom.”