“...killing rats wasn’t in my job description.”

“There’s something deep in the heart of every person that wantsto protect culture. The only thing about my pending career thatwas changed because of 9/11 was that I began to see it was the community,not the librarian, that was important to the library. Librarianswere only as important as the community they inspired. If Iwas going to continue with this career, my job wouldn’t be to protectinformation, it would be to bring the community together andinspire them to appreciate everything a library stands for.”

“The library—the place in my life that was full of books—beagan to teach me that books weren't everything.”

“Plenty of patrons had asked me strange things, but this was the first who asked me where my car was parked. It was almost comical to look at the man, because he actually thought I was going to tell him. I struggled to come up with a reply, but the best I could muster was, "That's personal." What I meant to say was, "Sir, the fact that I work in a public library doesn't make me stupid, it just makes me poor. There's no way I'm going to tell you—a psychotic person who could very well have a knife in his pocket—where I have parked my car.”

“I am convinced that grandkids are inherently evil people who tell their grandparents to "just go to the library and open up an e-mail account - it's free and so simple.”

“There was the smell of old books, a smell that has a way of making all libraries seem the same. Some say that smell is asbestos. ”

“It makes logical sense that 168 is a greater number than 17, so why would you shelve 168 first? Because a librarian is always right. To the common man, this looks wrong, but to the librarian, this is right, because a librarian is never wrong.”