“The librarian is the interface between reams of data and the untrained but motivated user.”

“The librarian isn't a clerk who happens to work in a library. A librarian is a data hound, a guide, a sherpa and a teacher. The librarian is the interface between reams of data and the untrained but motivated user.”

“It's like male geeks don't know how to deal with real live women, so they just assume it's a user interface problem. Not their fault. They'll just wait for the next version to come out- something more "user friendly.”

“the hand has programmable fingerprints, a vibration motor, data interface capabilities-” “Wait. A vibration motor in your hand? Why?” “I’m a man, and I’m alone on the planet. Figure it out.”

“Many doctors are drawn to this profession (psychology) because they have an innate deficiency of insight into the motives, feelings and thoughts of others, a deficiency they hope to remedy by ingesting masses of data.”

“The more you watch users carefully and listen to them articulate their intentions, motivations, and thought processes, the more you realize that their individual reactions to Web pages are based on so many variables that attempts to describe users in terms of one-dimensional likes and dislikes are futile and counter-productive. Good design, on the other hand, takes this complexity into account.”