“My granny Torrelli says when you are angry with someone, so angry you are thinking hateful things, so angry maybe you want to punch them, then you should think of the good things about them, and the nice things they've said, and why you liked them in the first place.”

“Maybe it was the same with people: if you studied them,you'd see new and different things. But would you like what you saw? Did it depend on who was doing the looking?”

“And what did I think when I was small and why did I forget? And what else will I forget when I grow older? And if you forget is it as if it never happened? Will none of the things you saw or thought or dreamed matter?”

“That night I kept thinking about Pandora's box. I wondered why someone would put a good thing as Hope in a box with sickness and kidnapping and murder. It was fortunate that it was there, though. If not, people would have the birds of sadness nesting in their hair all the time, because of nuclear war and the greenhouse effect and bombs and stabbings and lunatics.There must have been another box with all the good things in it, like sunshine and love and trees and all that. Who had the good fortune to open that one, and was there one bad thing down there in the bottom of the good box? Maybe it was Worry. Even when everything seems fine and good, I worry that something will go wrong and change everything.”

“I started thinking about life insurance and how nice it would be if you could get insurance that your life would be happy, and that everyone you knew could be happy, and they could all do what they really wanted to do, and they could all find the people they wanted to find.”

“I wondered about Mrs. Winterbottom and what she meant about living a tiny life. If she didn't like all that baking and cleaning and jumping up to get bottles of nail polish remover and sewing hems, why did she do it? Why didn't she tell them to do some of the things themselves? Maybe she was afraid there would be nothing left for her to do. There would be no need for her and she would become invisible and no one would notice.”

“It seems to me that we can’t explain all the truly awful things in the world like war and murder and brain tumors, and we can’t fix these things, so we look at the frightening things that are closer to us and we magnify them until they burst open. Inside is something that we can manage, something that isn’t as awful as it had a first seemed. It is a relief to discover that although there might be axe murderers and kidnappers in the world, most people seem a lot like us: sometimes afraid and sometimes brave, sometimes cruel and sometimes kind.”