“There are only two ways to influence human behavior: you can manipulate it or you can inspire it.Very few people or companies can clearly articulate WHY they do WHAT they do. By WHY I mean your purpose, cause or belief - WHY does your company exist? WHY do you get out of bed every morning? And WHY should anyone care?People don’t buy WHAT you do, they buy WHY you do it.We are drawn to leaders and organizations that are good at communicating what they believe. Their ability to make us feel like we belong, to make us feel special, safe and not alone is part of what gives them the ability to inspire us.For values or guiding principles to be truly effective they have to be verbs. It’s not “integrity,” it’s “always do the right thing.” It’s not “innovation,” it’s “look at the problem from a different angle.” Articulating our values as verbs gives us a clear idea - we have a clear idea of how to act in any situation.Happy employees ensure happy customers. And happy customers ensure happy shareholders—in that order.Leading is not the same as being the leader. Being the leader means you hold the highest rank, either by earning it, good fortune or navigating internal politics. Leading, however, means that others willingly follow you—not because they have to, not because they are paid to, but because they want to.You don’t hire for skills, you hire for attitude. You can always teach skills.Great companies don’t hire skilled people and motivate them, they hire already motivated people and inspire them. People are either motivated or they are not. Unless you give motivated people something to believe in, something bigger than their job to work toward, they will motivate themselves to find a new job and you’ll be stuck with whoever’s left.Trust is maintained when values and beliefs are actively managed. If companies do not actively work to keep clarity, discipline and consistency in balance, then trust starts to break down.All organizations start with WHY, but only the great ones keep their WHY clear year after year.”

“If you hire people just because they can do a job, they’ll work for your money. But if you hire people who believe what you believe, they’ll work for you with blood and sweat and tears.”

“If you do not like people, you will not take the time to get to know them, and if you don't get to know them, you will have no idea what scares them, what inspires them, what motivates them.”

“A writer or any artist can’t expect to be embraced by the people. I've done records where it seemed like no one listened to them. You write poetry books that maybe 50 people read. And you just keep doing your work because you have to, because it’s your calling.But it’s beautiful to be embraced by the people.Some people have said to me, “Well, don’t you think that kind of success spoils one as an artist? If you’re a punk rocker, you don’t want to have a hit record…”And I say to them, “Fuck you!” One does their work for the people. And the more people you can touch, the more wonderful it is. You don’t do your work and say, “I only want the cool people to read it.” You want everyone to be transported, or hopefully inspired by it.When I was really young, William Burroughs told me, “Build a good name. Keep your name clean. Don’t make compromises. Don’t worry about making a bunch of money or being successful. Be concerned with doing good work. And make the right choices and protect your work. And if you can build a good name, eventually that name will be its own currency.”

“Does that mean that we should never hire or promote an inexperienced manager who had not already learned to do what needs to be done in this assignment? The answer: it depends. In a start-up company where there are no processes in place to get things done, then everything that is done must be done by individual people–resources. In this circumstance, it would be risky to draft someone with no experience to do the job–because in the absence of processes that can guide people, experienced people need to lead. But in established companies where much of the guidance to employees is provided by processes, and is less dependent upon managers with detailed, hands-on experience, then it makes sense to hire or promote someone who needs to learn from experience.”

“I’ve always felt that a manager has achieved a great deal when he’s able to motivate one other person. When it comes to making the place run, motivation is everything. You might be able to do the work of two people, but you can’t be two people. Instead, you have to inspire the next guy down the line and get him to inspire his people.”