“Most people, by the time they get old, have grown tough little shells around their hearts. Babies, like little Laila, start off with tender, loving, trusting hearts, but gradually, gradually, they learn to protect themselves and, as the years go by, grow tougher and tougher layers. Look at this! The outside layers of the artichoke are so tough they aren’t even worth eating but they become more and more tender as you come closer to the heart. These tough outer layers stop you feeling so much, so people walk around with hard little hearts that no one can touch. Of course there are some people who don’t have a choice – they just never learn to protect themselves...now that can be both a blessing and a burden.”

“There are so many layers inside of people, so much soul pain and angsty depth and heart hurt, and some ... hide all this so well that when it comes out in an action as simple as a nod, your entire world shifts a little bit on its axis.”

“If you start by hating one or two people, you won't be able to stop. Pretty soon you'll hate a hundred people." "A zillion?" "Even a zillion. A little hatred goes a long, long way. It grows and grows. And it's hungry.""Like Cimmamum?""Even hungrier. You keep feeding it more and more people, and the more it gets, the more it wants. It's never satisfied. And pretty soon it squeezes all the love out of your heart"--I pointed to her heart; she looked down at her chest--"and all you'll have left is a hateful heart.”

“A tough hide with a tender heart is a goal that all leaders must have.”

“Love begets wisdom, thus it is, as often misconceived, more than vain layers of tenderness; it is inherently rational and comprehensive of the problem within the problem: for instance, envy is one of the most excused sins in the media of political correctness. Those you find most attractive, or seem to have it all, are often some of the most insecure at heart, and that is because people assume that they do not need anything but defamation.”

“People, I have discovered, are layers and layers of secrets. You believe you know them, that you understand them, but their motives are always hidden from you, buried in their own hearts. You will never know them, but sometimes you decide to trust them.”