“What the hell was the matter with these people? How did they not see that of all the people on the planet, she was probably the least qualified to help them with their emotional problems? It was like asking a dog to do algebra.”

“How the hell did people do this, this emotion-and-forgiveness thing? How did they stand these feelings? She could barely handle it and she had lovely, necessary, reason-for-living drugs to smooth over the rough spots. How did people do this shit sober?”

“Fuck, she was so sick of herself-herself and her fucking emotional retardation. How did people do this shit all the time, this wanting people, caring about them? How did they stand it, how did they ever get anything done? She was sick of being lost.”

“Theo felt a lump in his throat, what the hell was all this emotion about? Gods did women feel like this all of the time, how the hell did they get anything done?”

“People, Reacher was certain about. Dogs were different. People had freedom of choice. If a man or a woman ran snarling toward him, they did so because they chose to. They were asking for whatever they got. His response was their problem. But dogs were different. No free will. Easily misled. It raised an ethical problem. Shooting a dog because it had been induced to do something unwise was not the sort of thing Reacher wanted to do.”

“Why did people call it Hell?" I wondered. [...] No place was Hell, no place could be Hell. It's the people calling it Hell, that's the only thing that made it so. People just sticking names on places, so that no one could see those places properly anymore. [...]No, Hell wasn't anything to do with place, Hell was all to do with people. Maybe Hell was people.”