“Leadership creates performance in people because it impacts willingness; it’s a matter of modeling, inspiring, and reinforcing.”

“Management controls performance in people because it impacts skills; it’s a matter of monitoring, analyzing and directing.”

“Who creates trust and higher purpose amongst their people and gets unparalleled levels of support for common goals.”

“The purpose of leadership is to change the world around you in the name of your values, so you can live those values more fully.”

“The heart of a company’s performance is hardwired to the hearts of its managers.”

“A company can’t buy true emotional commitment from managers no matter how much it’s willing to spend; this is something too valuable to have a price tag. And yet a company can’t afford not to have it.”

“Here’s what you need to know most about leadership: Lead your own life first. The only thing in this world that will dependably happen from the top down is the digging of your grave.”