“Management controls performance in people because it impacts skills; it’s a matter of monitoring, analyzing and directing.”

“Leadership creates performance in people because it impacts willingness; it’s a matter of modeling, inspiring, and reinforcing.”

“The heart of a company’s performance is hardwired to the hearts of its managers.”

“A company can’t buy true emotional commitment from managers no matter how much it’s willing to spend; this is something too valuable to have a price tag. And yet a company can’t afford not to have it.”

“Emotional commitment means unchecked, unvarnished devotion to the company and its success; any legendary organizational performance is the result of emotionally committed managers.”

“Most managers have plenty of emotional commitment to give to their jobs. If they can be convinced it’s safe and sensible to give it.”

“It’s impossible for a company to get what it wants most if managers have to make a choice between their own values and company priorities.”