“The heart of a company’s performance is hardwired to the hearts of its managers.”

“No manager wants success completely defined on the company’s terms. They want success defined by their own terms too.”

“Emotional commitment means unchecked, unvarnished devotion to the company and its success; any legendary organizational performance is the result of emotionally committed managers.”

“Bury My Heart is "a life-altering approach to turning managers into unconditionally committed leaders.”

“Management controls performance in people because it impacts skills; it’s a matter of monitoring, analyzing and directing.”

“The high quality of a company’s customer experience rarely has anything to do with the high price of their product.”

“What companies want most from their managers is what they most stop their managers from giving. What managers want most from their jobs is what they most stop themselves from getting.”