“There will be plenty of other problems in the future. This is as good a time as any to get ahead of them.”

“The first step to solving any problem is to accept one’s own accountability for creating it.”

“Most managers have plenty of emotional commitment to give to their jobs. If they can be convinced it’s safe and sensible to give it.”

“Get one Manager Commitment as a result of the other Manager Commitment and you have a powerful equation for Earnings: E=MC2.”

“Being relevant to your customers only when you’re trying to sell something means choosing to be irrelevant to them for the rest of the time.”

“The economy is in ruins! Bottom line? Good management will defeat a bad economy.”

“Any expert will tell you that if you want emotionally committed relationships then people must be allowed to be true to who they are.”