“To integrate one’s experiences around a coherent and enduring sense of self lies at the core of creating a user’s guide to life.”

“The first step to solving any problem is to accept one’s own accountability for creating it.”

“Hard-core results come from igniting the massive power of emotional commitment. Are your people committed?”

“The personal values managers reported being the most under pressure to compromise to do their jobs successfully: 1. Family 2. Integrity.”

“Leadership creates performance in people because it impacts willingness; it’s a matter of modeling, inspiring, and reinforcing.”

“Who creates trust and higher purpose amongst their people and gets unparalleled levels of support for common goals.”

“The high quality of a company’s customer experience rarely has anything to do with the high price of their product.”