“Many people seem to think that success in one area can compensate for failure in other areas. But can it really?...True effectiveness requires balance.”

“Trust is equal parts character and competence... You can look at any leadership failure, and it's always a failure of one or the other.”

“If I really want to improve my situation, I can work on the one thing over which I have control - myself.”

“A tendency that’s run through your family for generations can stop with you. You’re a transition person – a link between past and future. And your own change can affect many, many lives downstream.”

“To maintain the P/PC Balance, the balance between the golden egg (production) and the health and welfare of the goose (production capability) is often a difficult judgment call. But I suggest it is the very essence of effectiveness.”

“We are not our feelings. We are not our moods. We are not even our thoughts. The very fact that we can think about these things separates us from them and from the animal world. Self-awareness enables us to stand apart and examine even the way we “see” ourselves—our self-paradigm, the most fundamental paradigm of effectiveness. It affects not only our attitudes and behaviors, but also how we see other people.”

“It is one thing to make a mistake, and quite another thing not to admit it. People will forgive mistakes, because mistakes are usually of the mind, mistakes of judgment. But people will not easily forgive the mistakes of the heart, the ill intention, the bad motives, the prideful justifying cover-up of the first mistake.”